KDuenas.Resume.7.30R (1).pdf

UX RESEARCHER Results-oriented UX Researcher with over 5 years of experience driving user satisfaction and engagement through data-driven, actionable insights. Committed to enhancing accessibility, diversity, equity, and inclusion in technology to improve people's lives. Skilled in qualitative and quantitative user research, data analysis, and collaborating with cross-functional teams to integrate user-centered design principles.

SKILLS AND COMPETENCIES

• User Research

• Moderated/Unmoderated Testing

• Heuristic Reviews

• Benchmark Studies

• Coordination

• Data Analysis and Synthesis

• Collaboration

• Quantitative Methodologies

• Ethnographic Studies

• Project Management

• Qualitative Methodologies

• Storytelling

• Recruitment

• Surveys

• Wireframing/Prototyping

TOOLS

• Figma/FigJam

• Microsoft Office Tools (PowerPoint, Excel, Outlook, Word, Visio, etc)

• Adobe Creative Cloud

• SQL

• UserZoom/Usertesting.com

• Tableau

• JIRA

• HTML/CSS

WORK EXPERIENCE The Sanneh Foundation Director of Research and Evaluation June 2024 – Present

• Leading and promoting strategic research initiatives, transforming the lives of 1000s of young people and adults in the community, increasing community engagement by 20%.
• Defining indicators, strategies, outcomes, and results for 5 national and local programs, improving program effectiveness and increasing funding by 20%.
• Collaborating with interdisciplinary teams to test and implement innovative approaches, enhancing research outcomes and fostering innovation.

Wells Fargo User Research and Strategy Associate April 2022 – March 2024

• Championed research sprints for 15+ product teams, employing qualitative and quantitative methods (interviews, intercepts, A/B testing, surveys, benchmark studies, usability testing) to uncover needs, pain points, and behaviors for financial apps and experiences, overall increasing user satisfaction and brand approval by 20%.
• Designed and built a centralized research data repository, improving accessibility and organization of user research insights, enabling cross-functional teams to make data-driven decisions more efficiently.